Privacy policy
Privacy Policy
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from Nestravo.
Personal Information We Collect
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device.
As you browse our website, we may also collect information about the individual pages or products you view, what websites or search terms referred you to our website and information about how you interact with the website.
We refer to this automatically collected information as “Device Information”.
We collect Device Information using the following technologies:
Cookies
Cookies are data files placed on your device or computer and often include an anonymous unique identifier. You can choose to disable cookies through your browser settings.
Log Files
Log files track actions occurring on the website and collect data including your IP address, browser type, internet service provider, referring and exit pages and date and time stamps.
Web Beacons, Tags and Pixels
These are electronic files used to record information about how you browse and interact with our website.
When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information, email address and phone number.
We refer to this information as “Order Information”.
When we mention “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
How We Use Your Personal Information
We use the Order Information we collect to fulfill orders placed through our website.
This includes processing your payment information, arranging shipping, providing order confirmations, sending invoices and communicating with you about your order.
We also use Order Information to:
Communicate with you
Screen orders for potential risk or fraud
Provide customer support
Improve your shopping experience
Send information or marketing communications when in line with the preferences you have shared with us
We use Device Information to help us screen for potential risk and fraud, especially through your IP address.
We also use Device Information to improve and optimize our website, generate analytics about how customers browse and interact with the website and assess the performance of our marketing and advertising campaigns.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your information as described above.
For example, we may use Shopify to power our online store and help us process orders, payments and website operations.
We may also use analytics and advertising tools, such as Google Analytics, Meta, TikTok, Pinterest or other platforms, to better understand how customers use our website and to improve our marketing campaigns.
We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information or protect our rights.
Third Party Pixels and Cookies
When you visit our website, log in, register, place an order or open an email, cookies, pixels, ad beacons and similar technologies may be used by us or by our service providers.
These technologies may help us connect your website activity with information we or our partners have about you, including your email address.
This may be used to send relevant communications, improve advertising performance, personalize your experience and show marketing content that may be of interest to you.
You can manage or disable cookies through your browser settings.
Behavioural Advertising
We may use your Personal Information to provide targeted advertisements or marketing communications that we believe may be relevant to you.
Targeted advertising may be based on your browsing activity, previous purchases, viewed products, interaction with our website or information shared through advertising platforms.
You can opt out of targeted advertising through the settings provided by each advertising platform, including platforms such as Facebook, Google and Bing.
You may also be able to opt out of some targeted advertising services through your browser settings or industry opt out tools available in your region.
Do Not Track
Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access the personal information we hold about you.
You may also ask that your personal information be corrected, updated or deleted.
If you would like to exercise this right, please contact us through our support email.
If you are a European resident, please note that we process your information in order to fulfill contracts we may have with you, such as processing and delivering your order, or otherwise to pursue our legitimate business interests listed in this Privacy Policy.
Please also note that your information may be transferred outside of Europe, including to countries such as the United States, Canada or other locations where our service providers operate.
Data Retention
When you place an order through our website, we will keep your Order Information for our records unless and until you ask us to delete this information, unless we are required to keep it for legal, tax, fraud prevention or operational reasons.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, legal requirements or operational needs.
Any updates will be posted on this page.
Contact Us
For more information about our privacy practices, if you have questions or if you would like to make a complaint, please contact our customer support team by email.
Nestravo is committed to keeping your shopping experience simple, secure and transparent.